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This solutions have opened up new realms of the customer engagement and new ways of doing business in the form of conversational commerce. By providing intelligence and direction through the technology, the AI tool can create wonders. Handling queries, understanding preferences & requirements, ConvoLink can easily convert your visitors into customers.

Our Services

The live interactions can happen over Voice, Text and Telephony.
ConvoLink can be easily integrate with existing mobile and web applications.

Integrate with Social Media

Engage users at multiple endpoints using the ConvoLink at Facebook Messanger, WhatsApp, Slack , Viber, Skype, Twitter

Immediate Interact

Collect more Feedback, Generate leads, Provide Customer Support for your business at any time, any day 24 X 7, 365 Days

Analytics Dashboard & Reports

Learn more from the engagements and interactions. Analyze trends cutomer preferences to engage and serve them better

Link and Unlock Value

Connect ConvoLink to Customer Relationship Management (CRM) Systems, Lead Management Systems, Loan Origination Systems (LOS), User onboarding systems.

Agent Management

Monitor Performance and Improve Agent productivity, Assign agents to groups according to expertise, Customize Agent roles.

Knowledge Base

Single Source for all your FAQs and Reference Documents, Reduce customer engagement time, Create stronger customer relations.

Customer service is one of the most important aspect of Financial Services. ConvoLink brings in great efficiency and consistency in this generating unparalleled Customer Experience and Loyalty.

The Smart Virtual Assistant becomes enabler for service excellence serving through range of customer end points.

Highlights of Bot:

  • Round the clock 24x7x365 support
  • Assists to automate various Financial and Non Financial Processes
  • Provides effective interface to handle Frequently Asked Questions (FAQ's)
  • Provides Great User Experience

Any Retail industry deals with number of products ranging from different Needs, Sizes, Colors, Shapes, Quality. Before making any purchase of the product, customer wants to know more about various information about it like Alternatives Products, Comparison On Price and Quality, Customization.

Key activities through chatbot:

  • Suggest or Recommend Suitable Product
  • Customer Service
  • Delivery Service or Product

From standing in queues to booking ticket from the comfort of your phones, the travel sector has gone through a major upgrade in their digital adaptation. Imagine trying to search for a flight, that matches your budget, destination, dates and comfort using a simple chat window.

Key activities through chatbot:

  • Efficient and effective for Hotels, Car Rental, Cab Booking , Railways, Airlines
  • Ticketing services can be managed by Bot with Minimum or No human intervention
  • Provides Great User Experience

Product Highlights